Refund Policy

Last updated: August 15, 2026

This policy covers one-time purchases of digital goods sold by Envel, such as agent skills. It sits alongside our Terms of Service.

1. What you are buying

A digital good is delivered as a download tied to your Envel account. There is no physical shipment and no subscription. Access includes future updates to the same good at no extra cost.

2. Right of withdrawal for consumers in the EU and UK

Consumers normally have 14 days to withdraw from a purchase of digital content. Because the good is made available immediately, that right ends once delivery starts.

At checkout you ask us to begin delivery straight away and acknowledge that you lose the right of withdrawal once the download has been made available to you. If you would prefer to keep the 14 day period, do not open the download and write to us instead.

3. Refunds we do give

• You were charged twice, or charged for something you did not buy.
• The download never became available and we could not fix it for you.
• The good does not do what this site says it does, and we cannot resolve it with you.

Where a refund applies, we return the full amount to the original payment method. Access to the good ends when the refund is issued.

4. How to ask

Write to hello@envel.co with the email address you used at checkout. Tell us what went wrong. We answer every request, usually within two working days.

5. Chargebacks

If something is wrong, contact us first. A chargeback opened without contacting us suspends access to the good while the bank reviews it, which is slower for everyone than a refund we issue directly.